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Refund Policy

At MOJ IPTV, customer satisfaction is our top priority. We understand that issues may occasionally arise, and we are committed to resolving them promptly. Below is our official Refund Policy that outlines the terms under which refunds may be issued.Eligibility for Refund

1. You may be eligible for a refund if

  • You experience a genuine technical issue that prevents you from accessing or using our service properly.
  • Our support team is unable to resolve the issue within 7 days of your subscription purchase.
  • You contact us within 7 days of your subscription start date.

Refunds will not be granted for:

  • Change of mind after activation
  • Issues caused by user-end devices, internet connection, or third-party equipment
  • Requests made after 7 days of subscription activation

2. How to Request a Refund

To initiate a refund, please:

  1. Contact our support team via email or WhatsApp within 7 days of purchase.
  2. Provide the following details:
    • Your full name and registered email/phone number
    • Subscription plan and purchase date
    • A clear explanation of the issue you’re experiencing
  3. Our technical team will attempt to resolve the issue within 7 working days.

If the issue remains unresolved within that period, and it’s verified to be on our end, a refund will be issued.

3. Return Policy

We follow a strict 7-day return policy from the date of purchase. Any request made beyond 7 days will not be considered eligible for a refund, regardless of the circumstances.

4. Contact for Refunds

If you believe you are eligible for a refund or have further questions, please reach out to:

MOJ IPTV reserves the right to update or amend this refund policy at any time. Please review this page periodically for any changes.

Let me know if you’d like a shorter version for your payment/checkout page.

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